Information for Riders
Passengers shall recognize that SVT services are based upon coordination of transportation and therefore shall not expect individual trips even upon request. Passengers may be requested to take an out of the way route in order to accommodate other passengers.
A trip is considered a “no show” when the driver has made every reasonable effort to locate the passenger for a period of five minutes. In the event of a trip being considered a “no show” SVT dispatch will investigate as to whether the client made a good faith effort to cancel the trip. A passenger who records three (3) no shows in a 60 day period will be suspended from service for a period of time to be determined by SVT management.
Passengers are expected to be capable of caring for him or herself. Drivers are not required to act as personal attendants, baby sitters, caretakers or to provide any medical services. Passengers who require a “Personal Care Attendant” to complete their trip must identify that need when scheduling a trip to ensure enough room on the vehicle for all passengers.
If transportation services will be cancelled due to inclement weather, SVT Dispatch will notify all drivers and scheduled passengers for the respective day.
SVT will schedule trips placing as many clients as possible together when traveling in the same direction or to the same destination.
A child must be 10 years of age, as a general rule, in order to ride independently without being accompanied by a responsible companion.
SVT will operate all vehicles in a safe and careful manner with due regard to traffic and the use of the roadway by others. All passengers, ambulatory or in a wheelchair, and drivers must be secured with the restraint devices available in each vehicles
Solomon Valley Transportation will provide door to door service for passengers. Passengers should be prepared to board the vehicles up to ten (10) minutes prior to and after the scheduled pick-up time. SVT drivers shall not wait longer than 5 minutes past scheduled stop or pick-up time for any client unless otherwise communicated.
Holidays
Solomon Valley Transportation will be closed for the following holidays, unless otherwise announced. If the holiday lands on a Saturday or Sunday, an alternate day may be designated. The dates will be published annually.
- New Year's Day
- Memorial Day
- July 4th
- Labor Day
- Thanksgiving Day
- Christmas Day