Policies and Guidelines

 Information for Riders 


Passengers shall recognize that SVT services are based upon coordination of transportation and therefore shall not expect individual trips even upon request. Passengers may be requested to take an out of the way route in order to accommodate other passengers.

A trip is considered a “no show” when the driver has made every reasonable effort to locate the passenger for a period of five minutes. In the event of   a trip being considered a “no show” SVT dispatch will investigate as to whether the client made a good faith effort to cancel the trip. A passenger who records three (3) no shows in a 60 day period will be suspended from service for a period of time to be determined by SVT management.

Passengers are expected to be capable of caring for him or herself. Drivers are not required to act as personal attendants, baby sitters, caretakers or   to provide any medical services. Passengers who require a “Personal Care Attendant” to complete their trip must identify that need when scheduling a   trip to ensure enough room on the vehicle for all passengers.  

If transportation services will be cancelled due to inclement weather, SVT Dispatch will notify all drivers and scheduled passengers for the respective   day.

SVT will schedule trips placing as many clients as possible together when traveling in the same direction or to the same destination.  

A child must be 10 years of age, as a general rule, in order to ride independently without being accompanied by a responsible companion.

SVT will operate all vehicles in a safe and careful manner with due regard to traffic and the use of the roadway by others. All passengers, ambulatory   or in a wheelchair, and drivers must be secured with the restraint devices available in each vehicles

Solomon Valley Transportation will provide door to door service for passengers. Passengers should be prepared to board the vehicles up to ten (10)   minutes prior to and after the scheduled pick-up time. SVT drivers shall not wait longer than 5 minutes past scheduled stop or pick-up time for any   client unless otherwise communicated.





Rules of the Road



  •  Passengers are responsible for all personal belongings. Drivers are not required to assist passengers with  loading or   unloading of packages. No Furniture or Appliances.
  •  Packages must be placed in totes provided.
  •  Walking aids, strollers and empty shopping carts must be collapsed and secured.
  •  No smoking or tobacco use is permitted on vehicles.
  •  Inappropriate conduct will not be tolerated.
  •  No open containers, or hazardous materials (gasoline, propane, car batteries, etc.) are allowed on the bus.
  •  Pets are allowed in vehicle as long as they are in a crate and/or contained.
  •  Check radio/TV for weather related closings.
  •  “Personal Care Attendants” are required to travel with passengers when he/she needs assistance to complete a ride. PCAs   will not be charged for their ride with SVT.
  •  Expressive activity is prohibited by all passengers and is defined as an activity such as but not limited to  soliciting,   advertising, selling, lecturing or preaching.


FAILURE TO COMPLY WITH ALL POLICES MAY RESULT IN SUSPENSION OF SERVICE 




Holidays




Solomon Valley Transportation will be closed for the following holidays, unless otherwise announced. If the holiday lands on a Saturday or Sunday, an alternate day may be designated. The dates will be published annually.


  • New Year's Day
  • Memorial Day
  • July 4th
  • Labor Day
  • Thanksgiving Day
  • Christmas Day


TITLE VI

Solomon Valley Transportation offers its programs and services without regard to race, color, and national origin in accordance with Title VI of the Civil Rights Act. Any person who believes she or he has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with Solomon Valley Transportation Administrator.

AMERICANS WITH DISABILITIES ACT (ADA)

In accordance with the requirements of Title II of the Americans with Disabilities Act of 1990 (ADA), Solomon Valley Transportation will not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs or activities.

The ADA does not require Solomon Valley Transportation to take any action that would fundamentally alter the nature of its programs or services.

Anyone who requires an auxiliary aid or service for effective communication, or a modification of policies or procedures to participate in a program, service, or activity of Solomon Valley Transportation, should contact the Transit Administrator.
Download Title VI forms.


Share by: